Car accidents, no matter how minor, can really put a ding in your day. And the only way to make it better is to get your claim settled, your car repaired, and your ride back on the road as soon as possible.

Of course, in the old days (say, circa 1990 … before the boom of the internet and the birth of mobile apps), getting your car back on the road meant filing a claim over the phone, scheduling an inspection, and waiting for your check in the mail.

But today, if you’re an Esurance policyholder, you can start a claim, snap a few pics with your smartphone, upload them for an appraisal using photo claims, and get your money fast.

Here’s how it works.

Photo claims on Esurance Mobile

If you get into a minor accident, you can file your claim online, over the phone, or through our mobile app. Then, just snap a few pics of the damage and upload them through photo claims. Within one business day, your claims representative will get in touch with an estimate for the repairs or to schedule an inspection (if needed).

That’s it. No waiting for an appraiser to come to you. Just a really fast and easy claims experience.

How to use photo claims

Once you’ve filed your claim, launch Esurance Mobile. Then:

  • Tap “accidents & claims”
  • Tap “see your claims info”
  • Tap “submit appraisal photos”
  • Take pics of the damage, the whole vehicle, and VIN
  • Tap “submit”

If you have Esurance Mobile, just make sure it’s up to date so you can take advantage of the photo claims feature. You can download the latest version for free.

More features on Esurance Mobile

Of course, submitting a photo claim for a fast appraisal isn’t the only thing you can do with our mobile app. This policy management powerhouse can also help you:

Though our app is packed with tons of features, we’re always looking to make your mobile experience better than ever. If you have a feature you’d like to see, let us know in the comments below or on our Facebook Wall.

Smart technology | Around Esurance


about Anne

If variety is the spice of a copywriter’s life, then Anne’s career at Esurance was akin to sassafras. From 2010 to 2014, she added a touch of zest to topics ranging from cleaning with baking soda to becoming a first-time homeowner.