We’re going out on a limb here in saying that accidents are no fun. Here at Esurance, we look for ways to make the claim and repair process as painless and straightforward as possible. The ability to monitor your car repairs online is one of the unique features available during what can be a stressful time. And here’s a little background info on exactly how it works.

So you’re a customer (terrific) and you’ve been in an accident (not terrific). After you’ve filed your claim, make sure to take your car to one of our approved E-star facilities. Your dedicated claims rep can help you find one in your neighborhood. It should be noted that this feature is also available to the other driver involved, regardless of who their insurance company is.

Once the repairs are under way and your car’s in the shop, you can log into your online repair monitoring account at anytime.

You’ll immediately see photos of your car’s repairs that are uploaded by the body shop throughout the repair process. And, in this age of sharing absolutely everything about your life, you can easily send these photos to your friends and family by clicking on the “email photos” link below each snapshot.

If you have any questions at all, like “Where’s my bumper?” for example, you’ll be able to email your repair shop directly. Your mechanic will write back with all the info you need, like “on its way!”

And just so you don’t have to add “track repairs” to your to-do list, you can sign up for automatic alerts. We’ll email or text you (your choice) whenever new photos are posted.

So that’s the inside scoop on one of our favorite insurance innovations. If you ever do need to file a claim with us, rest assured that we’re working hard to make the experience as easy as possible.

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about Ryan

During Ryan's tenure at Esurance, he headed up the online copy team, dedicating the majority of his time to improving the company’s (super gigantic) website. His blogging chops date all the way back to 2010, a mystical time when phones sometimes flipped open and his dog wasn’t even born yet.