Hurricane Sandy may be the biggest storm to hit the U.S. (ever). Nearly 1,000 miles in diameter, “Frankenstorm” impacted millions of people from the southern tip of Florida to the U.S./Canadian border. Financial experts estimate $10–20 billion in insured losses and as much as $50 billion in economic damage.

Of course, as an insurance company, here at Esurance we’ve been focused on insured losses as claims from our customers begin to pour in. In the past week or so, our claims teams have worked tirelessly to help customers in affected areas get back on their feet as quickly as possible.

While we never could have predicted an event like Superstorm Sandy, and hope our customers never have to deal with something like this again, Esurance is equipped to handle it. In fact, the day the storm hit, we were ready (and able) to start processing claims.

Hey, we’re an insurance company … it’s what we do.

Making car insurance claims easy

Being an insurance company isn’t just about selling policies. It’s about making sure you can be there for your customers when they need you most. At Esurance, we’ve worked hard to make the claims process as easy and hassle-free as possible.

If you need to file a claim with Esurance, you have 3 round-the-clock options to choose from:

  1. You can call us 24 hours a day, 7 days a week. We understand that accidents happen day and night, so we’re always available. Esurance customers can call 1-800-ESURANCE (1-800-378-7262) to talk to a real-live expert anytime.
  2. You can file your claim online. Our online claims center has lots of useful info to help you through the process. If you choose to file online, just log into your policy and click the “Claims” tab to get started. It’s as simple as that.
  3. Or you can file your claim on your smartphone. Esurance Mobile, our go-anywhere mobile app, has lots of info for you after an accident and makes it possible to get your claim started anytime, anywhere.

Car insurance is what we do

With easy-to-use online tools, a handy mobile app, and both a Twitter account (@EsuranceCares) and Facebook page that can help customers with their questions and concerns, we’re pushing the envelope on what can be done to make car insurance easier. Plus, we’re also comprised of living, breathing car insurance experts who work 24/7 to field calls from customers, answer their questions, and help them out in any way possible.

While we dig in to help customers through the process, our hearts go out to the millions of people still dealing with the aftermath of Hurricane Sandy. If you or anyone you know has been affected by the storm, here are some resources that can help:

From the Centers for Disease Control

Returning home safely after a flood

How to clean-up after a flood

From the Red Cross

Coping with power outages

Repairing your flooded home (PDF)

Hurricane Sandy: Help those in need

From Esurance

Driving during floods

Information regarding flood damage claims

Your guide to the claims process

FAQs about filing a renters claim

Additional resources

If you have any other resources to share, please let us know by commenting below or on our Facebook page. In the meantime, please stay safe and be well.

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about Heidi

Heidi brings 11 years’ experience to her role as Esurance’s copywriting manager. Writer, editor, and all around wordsy, she was content when content wasn’t cool. Also, she likes old-school country.