Esurance joined the Allstate family in October 2011. Find out what being an Allstate company means for our customers.
As you may have heard, Allstate announced that it will acquire Esurance from our current owners, the White Mountains Insurance Group, Ltd. As a company that’s grown to serve more than 750,000 drivers in the last 10 years, this is exciting news here at Esurance and great news for our customers as well.
The acquisition, which we expect to close this fall following regulatory approvals, will provide Esurance with significant opportunities to continue to grow. It will also enable us to offer increased benefits and services to our policyholders while continuing to provide the innovative and award-winning customer experience that we’re known for.
The services our customers most appreciate from us won’t change: convenient automated billing, 24/7 access to our customer service reps and website, one-click comparison quotes, and our industry-leading RepairView™ online repairing monitoring service.
Even after the acquisition closes, Esurance will continue to operate as a distinct brand from Allstate. The price customers pay for their car insurance with Esurance won’t be affected since the Esurance and Allstate brands will maintain separate pricing structures. (It’s also important to note that, due to this distinction, Allstate agents will not be able to provide any support to Esurance customers.)
Additionally, Esurance customer claims will continue to be handled with the same focus on efficiency and expediency that we have today. Customers will still be assigned Esurance dedicated claims reps and will be able to view all the information regarding their claims on the Esurance website or from their smartphones.
So even though our offices are abuzz with excitement these days, our main priority remains the same: to continue providing the very best in car insurance by innovating the way people do business, both on and offline.
We’ll keep you up to date as we progress through the acquisition and especially as we start to roll out new products and services designed to exceed your expectations of what an insurance company should be.