Esurance, an Allstate company, received the J.D. Power award for “Highest Customer Satisfaction Among Auto Insurers in California.” (Woohoo.)
And while we’re not usually one to pat ourselves on the back, we thought it worth mentioning. Why? Well, because we think this award has more to do with you – our customers – than anything else.
Everything we do, we do it for you
From the very get-go, we’ve been working to make things easier, clearer, and just plain better for our customers. In fact, everything we do – from easy-to-use mobile quoting options to even easier-to-use claims options (like photo claims and video appraisal) – is driven by our goal to make your insurance experience nearly effortless.
We know insurance can be complicated, but we believe that it doesn’t have to be that complicated. So we work tirelessly to demystify the process starting with your initial quote. We explain in plain English how your rate is calculated and what’s covered so you can feel confident you understand your options.
Because when it comes to something as important as protecting yourself and your family, we believe you should be well-informed and empowered to make the smartest decisions about your coverage.
And if you ever need to file a claim, you’ll find the process to be just as smooth and simple. We work with you every step of the way to make sure you understand the details and – more importantly – to get you paid quickly and back on the road in no time.
From beginning to end, everything we do is done with you, our customers, in mind.
That means whether you’re shopping for insurance, managing your policy online or on our mobile app, filing a claim, or talking to one of our friendly experts, you can count on stellar service. But better still, it means you can count on stellar service at affordable rates.
The same great service coast to coast
Though we were recognized for satisfaction in California, we offer the same caliber of service and care in every state where we do business – from the West coast to the East.
The fact that insurance should be trustworthy, reliable, and top-notch goes without saying. Of course it should – that’s what you’re paying for. But here at Esurance, we think it can be more than that.
We believe insurance can also be transparent and affordable. But best of all for our customers, we believe it can be simple and easy. So we infuse that belief into everything we do. In short, we work hard on insurance so you don’t have to.
And when we hear that our efforts are paying off … well, it’s a good day.
Thank you to our customers
While we appreciate recognition and awards (who wouldn’t?!), what makes us happiest is knowing we’re getting it right for our customers. So thanks to each and every one of you for putting us on top.
Stuff our legal team makes us say
Esurance received the highest numerical score in the California region in the J.D. Power 2017 U.S. Auto Insurance Study, based on 45,624 total responses from 16 insurance providers in the California region measuring experiences and perceptions of customers, surveyed February – April 2017. Your experiences may vary. Visit jdpower.com
Not available in all states. Policies underwritten by Esurance Insurance Company and its affiliates. San Francisco, CA.