Meet Shannon: wife, small business owner, mother of 3, and Esurance customer since 2008. As you might imagine, the word “busy” is an understatement. So when life throws a curveball (like a torn-up front bumper), she doesn’t have time to deal with claims hassles or repair delays. That’s where Esurance comes in.
After bracing herself for a stress-filled day, the weight was lifted by the simple words of her claims agent: “It’s going to be okay.” And it really was. Within minutes of reporting her claim, Shannon was able to take her car to a nearby body shop, get an estimate (without having to deal with any paperwork), and slip right back into her daily routine.
For Shannon, time is everything. And at Esurance, we recognize that. Her story is yet another example of how we work to make car insurance easier from quote to claim. See for yourself in this customer testimonial: